FREQUENTLY ASKED QUESTIONS
Q: Are you accepting new patients?
A: Our practices are closed to new patients, except by referral, either from established patients or providers we work with. If you have a direct referral, please contact the doctor that your referral source recommended.
Q: How can I schedule an appointment?
A: For Dr. Ronald Sue, call 310.556.2244. For Dr. Eric Sue, call 310.556.1800.
Q: Do you take my insurance carrier?
A: Dr. Ronald Sue is a fee-for-service provider only. He is out-of-network with all insurance plans, including Medicare.
Dr. Eric Sue is a Medicare provider, and is out-of-network with all other insurance plans.
Q: Which hospitals do the doctors have privileges at?
A: Both physicians are affiliated with Cedars-Sinai Medical Center.
Q: What are your office hours?
A: Both offices are open Monday-Friday 8:30am-4:30pm. We are closed for lunch between 12:00pm - 1:30pm.
Q: What is the parking situation?
A: The parking entrance to the office building is located off Century Park East. Due to the COVID-19 pandemic, parking is directed self-parking only (i.e. there is no valet option). The first hour is your responsibility, to be paid directly to the parking services on level P1. The second hour is complimentary. Street parking is also available a few blocks away.
Q: Is an internet-based patient portal available?
Q: What precautions are you taking during the COVID-19 pandemic?
A: We are following CDC and LA County Department of Public Health guidelines to protect the health and safety of all of our patients and staff.
When scheduling appointments, we will screen for fever and possible COVID-19 symptoms to determine if a telemedicine visit may be more appropriate.
We ask that you arrive alone, unless you have previously arranged with us for an accompanying family member or caregiver.
Our medical building mandates that masks be worn at all times and limits elevator occupancy to a maximum of 6 people.
The elevators have been equipped with the Otis Cab Air Purifier System, which kills viruses at 97.5% efficacy.
Our building currently allows directed self-parking.
You will be instructed to call when you arrive at the building; we will then notify you when to come up to the office, thereby minimizing traffic and wait times.
Your temperature will be taken upon arrival to our suite.
All patients will be asked to wash their hands upon entering and before leaving the exam room; hand sanitizer is also available throughout the suite.
Exam rooms are disinfected before and after every patient visit.
All members of our staff are screened daily for fever and symptoms of COVID-19, and will be wearing appropriate Personal Protective Equipment.
We are now offering “contactless” payments (i.e. online pay, Apple Pay, Google Pay, etc.).